Gray “X’s” when navigating network shares

I had a user getting grey X’s when accessing a network share.  I tried some of the standard fixes including trying to get to other mapped drives, the internet, logoff-logon.  Nothing worked.  I started searching and found this post from SevenForums.  I tried it and it worked…

Reinitialize corrupt or incorrect netcache

To resolve this problem,
reinitialize the cache of offline files. To do this, follow these steps:

  1. Click Start, type regedit in the Start Search box, and then
    press ENTER.
    If you are prompted for an administrator password or for
    a confirmation, type the password, or click Continue.
  2. Locate the following registry subkey, and then right-click it:
  3. Point to New, and then click Key.
  4. Type Parameters in the box.
  5. Right-click Parameters, point to New, and then click DWORD
  6. Type FormatDatabase, and then press ENTER.
  7. Right-click FormatDatabase, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Exit Registry Editor, and then restart the computer.

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