Let me preface this by saying that I am primarily a Windows user. I like Microsoft software in general. I have made a living off of supporting Microsoft software for a long time. I have no grudge with MS and I hope Vista is successful. It needs to be. That said, my head hurts when I think about upgrading to Vista HomePremiumBusinessUltimateSupersize Edition.
Yesterday I got my first call from an acquaintance that had a botched install. He tried to install Vista Ultimate on a Dell XPS 400. Something went wrong somewhere in the process and the machine would not boot past a Disk.sys error. He spent an hour on the phone with Microsoft. MS suggested that he had a dead hard drive. Bewildered, he called me. I tried to work through it with him, but he was in his car and couldn’t get in front of the machine. There are many possible complications to the problem:
- Inexperienced user
- Upgrade version of the software
- 1,000,000 possible driver/hardware/OS compatibility issues
- USB Keyboard
- Couple other things I forgot
He asked about calling the “Geek Squad.” I thought that could work, though at $250 for a home visit it’s expensive. I’m sure I’ll be hearing from him on Monday.
Vista has been out less than a week and I am already getting calls. I’m trying to figure out if that’s a good thing.
Update: There appears to be something to this Dell-Vista problem. I see that people are finding my post with the search terms below. If anyone has advice, please let me know. Thanks!
|dell xps disk.sys windows vista||1|
|vista disk,sys error||1|