I’m going to be talking about this a lot (hopefully) in the near future. Basically, my IT department needs a major improvement in the change management and unplanned work area. Things have gotten more chaotic and for no good reason. I recently read an article (which I cannot find) from InfoWorld. It talks about how ITIL could be useful in situations such as mine. I decided to purchase a book that I think will give me a good foundation of what ITIL is in general and how to implement it. The book is called The Visual Ops Handbook by Kevin Behr, Gene Kim, and George Spafford. It’s available at your local Amazon.
3 responses so far ↓
Kevin Behr // February 12, 2007 at 3:25 pm
Hope you love the book! Let me know if you have any questions or need help!
Regards,
Kevin
We had a boneheaded mini-disaster last week. « Techno babble from an IT guy named Harry // April 16, 2007 at 12:58 am
[...] posted that I was insterested in a book called Visual Ops a couple months ago. I am interested in this book because I feel it is a practical guide for changing my department. I [...]
Jeremy Page // August 26, 2009 at 11:20 am
This is a fantastic book. I’ve always been dubious about the value of documentation and procedures and other (from an admins point of view), make work. The thing is that this turns your best people from the ones creating the problems to the ones preventing them. Good stuff.